Thank you for choosing Floralogue's handmade custom floral bags. To ensure clarity for both parties, we've outlined our return and refund policy below.
All our bags are 100% handmade to order, crafted to preserve unique artisanal details. Each piece is one-of-a-kind, with slight variations in craftsmanship, texture, and floral design due to its custom nature. We offer a 7-day refund window from the date of delivery for change of mind, size adjustments, or style regrets.
Note: Customers are responsible for covering all return shipping costs. Returned items must be unused, in their original packaging, and in resalable condition (no damage, stains, or alterations to the product or packaging).
We stand behind the quality of our handmade work. For the following cases, we provide free return shipping, full refunds, or replacements (if stock is available):
- The product arrives with unintentional craftsmanship defects (eg, loose stitching affecting functionality, missing key design elements).
- The product is damaged during shipping (not caused by improper use after delivery).
- Contact our customer service within 48 hours of delivery, providing your order number, clear photos/videos of the issue, and delivery confirmation.
- Our team will review your request within 3 business days. Approved claims will receive a prepaid return label (for defective/damaged items), a replacement (if in stock), or a full refund—no restocking fees apply.
Thank you for understanding our policy, which helps us maintain the quality and uniqueness of our handmade creations. For further questions, email [your customer service email] or message us via the contact form.
Floralogue Team
floralogue.amy@gmail.com
