Poppy Floral Fabric Bag

Shipping & Refund Policy

Product & Delivery Information

All our products are 100% handmade with meticulous craftsmanship.

• Production Time: 1–5 business days (due to artisanal production)
• Estimated Delivery Time: Approximately 15 business days after order shipment

Note: Delivery times may vary slightly due to customs procedures or regional carrier conditions. Thank you for your patience.

1. Handmade Custom Products: 7-Day Refund Policy (Self-Paid Return Shipping)

All bags are 100% handmade to order, preserving unique artisanal details. Each piece is one-of-a-kind, with slight variations in craftsmanship, texture, and floral design.

A 7-day refund window is available from the delivery date for: change of mind, size adjustments, or style regrets.

Requirements:

• Customers are responsible for all return shipping costs
• Returned items must be unused, in original packaging, and resalable (no damage, stains, or alterations)

2. Exceptions: Defects or Shipping Damages

We stand behind our handmade quality. For the following cases, we offer free return shipping, full refunds, or replacements (if in stock):

• Unintentional craftsmanship defects (e.g., loose stitching affecting functionality, missing key design elements)
• Shipping damages (not caused by improper use after delivery)

Claim Requirements for Exceptions:

• Contact customer service within 48 hours of delivery with your order number, clear photos/videos of the issue, and delivery confirmation
• Our team will review your request within 3 business days
• Approved claims receive a prepaid return label, replacement (if available), or full refund—no restocking fees

Thank you for understanding our policy, which helps us maintain the quality and uniqueness of our handmade creations. For further questions:

Email: floralogue.amy@gmail.com or message us via the contact form

Floralogue Team